Delivery Policy

Date: May 12, 2025

Delivery times
Orders are processed within 24 to 48 business hours after payment confirmation. Delivery times generally vary between 6 and 9 business days, depending on the destination country and the products ordered. Delays may occur in cases of force majeure or high logistics demand.

Delivery areas
We deliver to mainland France and Corsica. For deliveries outside these areas, please contact us before placing an order.

Delivery costs
Shipping costs are calculated at the time of ordering based on weight, package size, and destination. Costs are clearly displayed before payment is confirmed.

Order tracking
Each order is provided with a tracking number, which is sent to you by email once the package has been shipped. You can track your delivery directly on the carrier's website.

Undelivered / Lost Packages
If you do not receive your order within 30 days of shipment, please contact us to open an investigation with the carrier. If the package is confirmed to have been lost, a new shipment or a refund will be offered.

Incorrect delivery address
It is the customer's responsibility to provide a complete and accurate address. We cannot be held responsible for delays or losses due to an incorrect or incomplete address. In the event of a return, the customer will be responsible for reshipping costs.